Q: What’s your cancellation policy?
A: Clients will need to cancel 14 days before the event. If the Client goes over the 14 days payment of the balance will be required. Payment of the balance will not be required if the cancellation is due to a verifiable death in the immediate family of the client. Cancellation must be made by email or fax. If the reason you are canceling is due to a major snow storm that is in progress on the date of your event we will need to be notified no later than 12 noon on the date of the engagement. If you decide to reschedule your event, please do so at least 7 days prior and we will make every effort to meet your needs.
Q: How can I remove Temporary Tattoos?
A: Soak the tattoo with rubbing alcohol or baby oil and gently rub.
Q: How can I remove the paint from my child’s face?
A: Face Paint can be easily removed with mild soap and water, baby wipes, or baby shampoo.
Q: In what condition are your costumed characters?
Our costumes are in very good condition. We own all of our costumes, so we can be sure there are no rips, tears or stains and they are well-maintained.
Q: What do you need from me in order to book my event?
An advance deposit is required, amount of deposit depends on package of choice. Balance is due at the time of the performance. A contract will be e-mailed or faxed to you. Upon signing the contract and receipt of deposit, this engagement shall be considered binding. Once the deposit clears, you will receive an e-mail confirmation stating that your event is now booked for that particular date & time. The remainder of the balance is due the day of the event, in cash, before the start of entertainment.